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At Craft Chest we want all our customers to be delighted with their purchases from us. However, if you do receive an item that you are unhappy with then we will gladly accept the item by return of post. Confirmation of your cancellation should be sent by email, letter or fax.

Customers have 14 days from receipt of the item to return it to us in its original packaging unopened and undamaged. Once we have received the returned product in its original packaging we will issue a full refund or exchange the item if requested to do so. Please note that we are not responsible for the return carriage unless the product is defective or has been sent in error.

Refunds and exchanges may only be processed when the returned item has been received by us and we recommend proof of shipment is obtained when returning goods to us.  Please enclose the original packing slip with your return.

Customers returning faulty defective goods will receive a full refund of their purchase once the product has been inspected and deemed defective. Return carriage for goods that customers consider to be defective or sent in error will be covered by Craft Chest.